An order is placed when the Member approves the Distance Sales Agreement regarding the products via the website.

Our Company is responsible for delivering the product/service in sound, complete condition, conforming to the specifications stated in the order, and accompanied by warranty certificates and user manuals, if any.

*Shipping fees for all orders will be covered by our Company, and no additional shipping fee will be charged to the Member/Buyer.*

If the product/service is to be delivered to a person/entity other than the member/buyer, our Company cannot be held responsible if the person/entity to be delivered to does not accept the delivery.

Ordered products/services will be delivered/performed to the person/entity at the address indicated by the member/buyer within the usual course of 3 business days and no later than 10 days, following the payment of the product/service fees, depending on the distance of the member’s/buyer’s place of residence for each order and seasonal and weather conditions of the product/service.

Our Company cannot be held responsible for the non-delivery of the ordered product to the member/buyer due to any problem encountered by the cargo company during the delivery of the product to the member/buyer.

In cases where the product/service is not in stock and/or cannot be supplied or deteriorates due to seasonal and weather condition changes, our Company reserves the right not to deliver the product/service, provided that our Company informs the member/buyer of the situation and refunds the total amount paid by the member/buyer within 15 days at the latest.

During product/service delivery, the member/buyer is obliged to show a valid identification card if requested, allow the relevant identity information to be recorded, and sign the relevant places, otherwise the product/service will not be delivered.

Our Company, provided it is based on a justifiable reason, will be released from its responsibility by notifying the member/buyer if the performance of the ordered product/service becomes impossible and/or before the term of the performance obligation arising from the Distance Sales Agreement expires. In such a case, if payment has been made by our Company, the payment will be refunded to the member/buyer.

If, after the delivery of the product, the relevant bank or financial institution does not pay the product price to our Company due to unauthorized or unlawful use of the member’s/buyer’s credit card by unauthorized persons in a way not caused by the member’s/buyer’s fault, the product must be sent to our Company within 3 days, provided it has been delivered to the member/buyer. In this case, shipping costs are borne by the member/buyer. If the return of the product/service is not possible due to its use by the member/buyer or for any other reason, the product/service fee will be paid to our Company within the same period.

In case of payment by Wire Transfer or EFT, orders will be canceled if member/buyer payments are not received in our Company’s account within 2 days.